Aftersales Service Administrator - Automotive Industry

Join Duta Cemerlang Motors, a leading name in the automotive industry, as an Aftersales Service Administrator in the vibrant region of Badung, Bali. This role is pivotal in ensuring seamless administrative operations for our aftersales service department. You'll be the backbone of our service operations, managing everything from customer inquiries to service scheduling, all while leveraging our state-of-the-art tools like SAP Service and Microsoft Dynamics 365.

At Duta Cemerlang Motors, we're committed to delivering exceptional service to our customers. Our mission is to provide a hassle-free experience for both our customers and our service technicians. By joining us, you'll be part of a dynamic team that values innovation, integrity, and customer satisfaction.

In this role, you'll spend your days managing service appointments, coordinating with our technicians, and ensuring that our customers receive the best possible service. You'll be working in a fast-paced environment, so you'll need to be organized, detail-oriented, and able to work well under pressure.

📋 Tanggung Jawab Pekerjaan

• Manage and schedule service appointments using SAP Service and Microsoft Dynamics 365.
• Coordinate with service technicians to ensure timely and efficient service delivery.
• Process customer inquiries and complaints, ensuring prompt resolution.
• Maintain accurate records of service transactions and customer interactions.
• Monitor service performance metrics and provide regular reports to management.
• Assist in the training and development of new service staff.
• Ensure compliance with company policies and industry regulations.
• Work closely with the sales team to ensure a seamless transition from sales to aftersales service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in a similar administrative role within the automotive industry.
• Proficient in using SAP Service and Microsoft Dynamics 365.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian automotive industry regulations and best practices.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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