Permanent Work from Home Customer Service Representative

Join TaskUs and become part of a dynamic team dedicated to delivering exceptional customer service from the comfort of your home. This permanent work-from-home opportunity allows you to build a rewarding career while enjoying the flexibility of remote work. As a Permanent Work from Home Customer Service Representative in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

At TaskUs, we are committed to creating a supportive and inclusive work environment. We believe in the power of technology to connect people, and our team is at the heart of that mission. As a Customer Service Representative, you will use tools like Zendesk, Slack, and Google Workspace to manage and resolve customer inquiries, providing solutions that exceed expectations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring a high level of satisfaction.
• Use Zendesk and Slack to manage and track customer interactions efficiently.
• Provide accurate and timely information to customers, resolving issues and answering questions.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Maintain detailed records of all customer interactions using Google Workspace.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries with professionalism and empathy.
• Excellent communication skills, both written and verbal.
• Familiarity with Zendesk, Slack, and Google Workspace.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively.
• Fluency in English, both spoken and written.
• Valid SIM card and stable internet connection for remote work.

🛠️ Keahlian

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