Luxury Guest Relations Manager

Join The Ritz-Carlton, Bali as a Guest Relations Manager and elevate the art of luxury hospitality in one of the world’s most breathtaking destinations. In this pivotal role, you will serve as the ambassador of exceptional service, ensuring every guest experience is nothing short of extraordinary. Based in Uluwatu, you’ll be at the heart of our resort’s operations, where every detail matters and every guest is treated like royalty.

As a Guest Relations Manager, you’ll be responsible for overseeing all aspects of guest services, from check-in to check-out, and everything in between. You’ll work closely with our dedicated team to ensure that our guests’ needs are anticipated and exceeded. With your expertise in hospitality and your passion for luxury, you’ll play a crucial role in shaping the future of our resort’s guest experience.

This is your chance to make a lasting impact in the world of luxury hospitality. If you’re ready to take on this exciting challenge, we invite you to apply and become part of our exceptional team at The Ritz-Carlton, Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee all aspects of guest services, ensuring a seamless and exceptional experience for all guests.
• Coordinate with front office, housekeeping, and dining teams to ensure timely and efficient service.
• Manage and train guest relations staff to uphold the highest standards of luxury hospitality.
• Handle guest complaints and concerns with professionalism and diplomacy, ensuring guest satisfaction and loyalty.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Collaborate with the resort’s management to develop and implement guest relations strategies.
• Ensure compliance with resort policies and procedures, and maintain a safe and secure environment for all guests.
• Represent the resort at guest events and functions, ensuring a memorable and luxurious experience.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years of experience in a senior guest relations role, preferably in a luxury hotel setting.
• Proven track record of exceptional guest service and customer satisfaction.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
• Proficiency in English, both written and spoken, with additional language skills a plus.
• Familiarity with hospitality software such as PMS (Property Management System), CRM (Customer Relationship Management), and guest feedback tools.
• Knowledge of luxury hospitality trends and best practices.

🛠️ Keahlian

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